Privacy Statement

Privacy and Confidentiality

Your privacy and confidentiality are treated with great care. Personal information is handled in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the ethical framework of the British Association for Counselling and Psychotherapy (BACP).

To provide therapy services, certain personal information needs to be collected. This may include your name, contact details, GP information, and brief notes relating to your sessions. Records are kept only where necessary to support safe and effective therapeutic work. Notes are concise and focused on relevant information rather than detailed transcripts of sessions.

Electronic information is stored on secure, password protected systems and paper records are kept in a locked location accessible only to me. Communication may take place via telephone, email, text message, or scheduling systems during the process of arranging and managing appointments.

Confidentiality is a central part of therapy. Information will not be shared with third parties unless there is a legal or ethical obligation to do so. This may include situations involving serious risk of harm, safeguarding concerns, or where disclosure is required by law. As part of professional practice, anonymised material may also be discussed in clinical supervision to support safe and effective therapeutic work.

Records are typically retained for up to seven years after therapy ends in line with professional and insurance requirements, after which they are securely destroyed.

You have the right to request access to the personal information held about you and to request correction of inaccurate information. Any questions about privacy or confidentiality can be discussed at any time.